Let Customers Text Your Business

HeyWire lets customers text to your business using standard text messaging. We connect your existing 1-800 and landline office phone numbers to our secure text messaging cloud. Your sales and service teams leverage our easy-to-use apps to text with customers from their mobile devices, office desktops or contact center agent consoles.

HeyWire LiveText

Text-enable your contact centers for 2-way customer conversations. Customers can now text TO your business, leveraging the same toll free or business phone numbers you use today.

  • Expands your omnichannel service strategy with popular SMS texting
  • Seamlessly integrates into leading contact center solutions
  • Let customers connect with your business, where ever they are
  • Delights your customers while lowering support costs

HeyWire Business Messenger

Add 2-way texting to the office phone numbers of your sales and service delivery teams. Now they can use their mobile phones or desktop computers to securely text with clients –without exposing their private mobile numbers.

  • Lets customers text to employee office numbers
  • Uses standard SMS so customers need no special apps
  • Separates employee personal and business text messages
  • Synchs business messages across mobile phones and desktops

In the News

consumer-experiance-response

Contact Centers Integrating MMS “Texting” Into Customer Interactions

Offering customers a way to interact in their channel of choice is the business imperative of the increasingly demanding customer environment. While text and voice-based…

Consumer Experience Report on October 8, 2014
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Is Texting The Next Solution For Retailers To Field Customer Complaints?

In the myriad ways we have to communicate complaints and cheers with retailers, will this be the year that they add SMS texting to theirmore

Forbes on May 2, 2014

Notable

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HeyWire Business Announces Compliance with the FCC’s Rule

HeyWire Business, an enterprise mobile messaging cloud service, announces that it is implementing text-to-911 capabilities for its Business Messenger app to comply with…

Contact Center News on November 1, 2014
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FCC’s text-to-911 mandate – an idea whose time has come

Today, HeyWire Business became the first IP mobile messaging service provider to announce it will implement text-to-911 for all our Business Messenger and…

on October 29, 2014

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